albo

albo is a leading fintech company offering financial products to individuals and SME’s with the mission to bring financial freedom to everyone everywhere.

About the role

As our Commercial Operations Analyst, you’ll implement sales operations initiatives and manage new and current VIP accounts. We are looking for a problem-solving and energetic professional to help us grow our customer base.

What you’ll be doing at albo:

• Implement sales operations initiatives.
• Oversee the implementation of new accounts.
• Solve time-sensitive sales pain points to get deals across the line.
• Manage existing VIP accounts and assist with new account creations.
• Track key performance indicators (KPIs) to measure the impact of sales implementation in regular reports.
• Manage projects related to sales optimization processes derived from onboarding implementation with customers.
• Develop strong relationships with internal and external stakeholders to ensure successful project execution.
• Partner closely with albo product team to iterate solutions to drive product strategy aligned with strategic partner needs.
• Develop customer relationships through strategic conversations to understand a prospect’s business objectives.
• Monitor and manage client expectations and perception pre and post-product delivery.
• Provide comprehensive operational support to the sales organization, including but not limited to account and opportunity management and support case responses.
• Become an expert in albo products. Effectively communicate the company's mission, value proposition, and vision to prospects, customers, and partners.

About you and what type of skills you'll need:

• Business development background focusing on strategic account management and project management knowledge.
• Entrepreneurial: We are still working through aspects of the business model and product opportunities, which require flexibility and an innovation mindset to hear market needs and adapt to them.
• Customer Centricity: You're customer-obsessed, constantly thinking about improving the customer experience.
• Hands-on: We’re looking for a comfortable and willing leader to be a hands-on contributor. You are energized by rolling up your sleeves, making things happen, and enabling your team to do the same.
• Done is better than perfect: As things change and move quickly, you are excited by the fast pace and opportunity to constantly learn and help your team learn.
• Communication: Excellent ability to communicate internally and externally, quickly build relationships, and work cross-functionally.
• Extreme ownership: You hold yourself accountable to a high bar. You are supremely organized and see what needs to happen to achieve goals.
• Results & Data Driven: You understand the business metrics you are responsible for and demonstrate these insights to drive constant improvement.