albo

albo is a leading fintech company offering financial products to individuals and SMB’s with the mission to bring financial freedom to everyone everywhere.

About the role

The Key Account Manager will be responsible for client care, retention, and follow-up for both assigned companies and cases that require resolution.

What would you do?

• Nurture strong relationships with clients to increase revenue for the company (client acquisition and workers/payroll).
• Attend and resolve client issues and inquiries.
• Develop a deep understanding of clients' needs and requirements to prepare tailored made business solutions.
• Negotiate contracts with clients and meet deadlines to achieve the long-term objectives.
• Keep records up to date in our CRM.
• Responsible for saving companies with cancellation requests.
• Follow up on business growth, business needs, and development.
• Development and execution of the referral program with active clients

About you and what type of skills you’ll need:

• 2+ years of experience in customer service roles.
• Previous experience in Banking or Fintech industry preferably.
• Completed or in-progress degree in economic or administrative areas.
• Proficiency working with any CRM and Google Suite.
• Proven experience in managing key accounts.
• Ability to build strong client relationships.
• Ability to manage multiple accounts.
• Strong negotiation and leadership skills.
• Excellent customer service and communication skills.
• Intermediate English.