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Renewals Specialist

SafetyCulture

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Sales & Business Development

Sydney, NSW, Australia

Posted 6+ months ago

SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

As a Renewal Specialist, you will join a new function at SafetyCulture, with a primary objective to drive on-time renewals and maximise renewal revenue. You will sit within our Customer Success team, but also work directly with customers and internal stakeholders such as Sales and Finance, to ensure successful execution of renewals. You will be responsible for managing a high volume of renewals across our entire customer base.

How you will spend your time:

Develop and execute negotiation strategies for high quantity of customers of various sizes and segments, to maximise contract value while protecting and improving customer trust
Manage all aspects of the renewal process efficiently, including processing renewal transactions, customer communication and overseeing contract execution
Collaborate with Customer Success and Sales teams to identify and maximise opportunities for account growth and expansion
Maintain and update a rolling forecast of your territory and communicate any renewal risk or uplift to internal resources to in order to develop strategies with your Sales colleagues
Contribute to the newly established renewals function, by providing feedback, piloting new processes, and developing playbooks for successfully executing renewals
Identify customer requirements, uncover roadblocks, escalate pain-points, and demonstrate strong account management and commercial capabilities to drive renewal to on-time resolution
Achieve financial and strategic goals for minimising attrition while growing account wallet share over time
Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting

About you:

1+ year experience with contract negotiation (renewals, account management or customer success experience), ideally within the software or SaaS industry
Exceptional organisational skills, emphasising data accuracy and meticulous attention to detail
Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns
A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise
Strong communication skills to articulate renewal options clearly and collaborate effectively with Sales and Success
Ability to handle customer inquiries, concerns, and pushback with professionalism and tact
Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information
Excellent written and verbal communication skills

More than a job!

Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

Office Benefits:

In-house Culinary Crew serving up daily breakfast, lunch and snacks
Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events, including the annual Shiplt global offsite
On-site gym, table tennis, board games, books library, and pet-friendly offices

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.

You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.