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Customer Onboarding Manager

SafetyCulture

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Sales & Business Development, Customer Service

Manila, Philippines

Posted on Sep 16, 2025

Why join us?

We’re a global tech company, just not the kind you’re picturing. Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join.

Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”

People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast

The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.

This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in

Who you are

As a Customer Onboarding Manager - you are the most important touchpoint for customers who have just started to use our services to drive safety and quality outcomes.
You have a passion to take our customers from beginners to champions! You live and breathe customer solutions and you never give up until the problem is solved.
You’re a product advocate who is passionate about putting safety and quality in the hands of every worker.

How you can make an impact

The Customer Onboarding Manager, will work closely with the Sales and Success team to get new customers set up for long-term success.
By working proactively you ensure our new managed customers are successful in using our services.
Through your expertise of SafetyCulture solutions, you can make a huge positive impact on customers, supporting them to address their business challenges.
Gain and utilise account intelligence to drive best practices in solution design and deployment to help customers maximize the value of our software solutions

What you’ll be doing

Partnering with both the customer and our sales teams to drive the completion of mutually successful customer goals.
Delivering world class service to manage the end-to-end user experience through the customer onboarding.
Coordinating impactful activities that produce a positive and integrated customer experience that promotes adoption and optimal business outcomes.
Working with customers on a one-to-one basis, teaching them how to get the most of our solutions ensures the best possible return on investment.

What you'll need

Strong relationship and stakeholder management skills.
Ability to actively listen, understand customer pain points and take action.
Ability to prioritise proactive reach out to customers and create playbooks and processes to drive success.
A strong love for teaching, coaching and delivering change through technology in a target driven environment.
Experience gained in a role with a focus on customer satisfaction and retention

Nice to have

A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption.
Persuasion and presentation skills, with the ability to communicate up and down an organisation underpinned by outstanding verbal and written communication skills
Experience using Salesforce or similar CRM

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.