Facilities Manager
SafetyCulture
We are looking for an experienced and proactive Facilities Manager to oversee the day-to-day operations and maintenance of our head office in Surry Hills, Sydney. Reporting to the Director, Workplace Experience & Community you will ensure our workplace is safe, functional, efficient, and a great place to work. You believe in designing and maintaining a seamless workspace that delights, welcomes and excites our employees. This is a hands-on role that requires strong organisational skills, a practical mindset, and the ability to manage multiple priorities simultaneously.
You'll become an internal champion of our product, SafetyCulture, using it to run the operation. You’ll also mentor and support our Workplace Concierge who reports directly into this role.
Key Responsibilities
Manage all aspects of building operations including HVAC, electrical, plumbing, and general maintenance
Coordinate and oversee preventative and reactive maintenance programs
Liaise with landlords, building management, and external contractors
Conduct regular building inspections and ensure any issues are resolved in a timely manner
Use SafetyCulture to build long term asset management plans
Ensure the workplace complies with all relevant WHS legislation, building codes, and regulatory requirements
Maintain and update safety plans, emergency procedures, and risk registers
Conduct and coordinate regular safety audits, drills, and training sessions
Manage incident reporting and investigation processes
Use SafetyCulture to develop training programs to improve building operations
Source, engage, and manage security service providers, covering both hardware (access control, CCTV, alarms) and software platforms (in collaboration with IT)
Oversee the configuration and ongoing maintenance of all security hardware across the office, including managing warranty claims and equipment replacements (RMAs)
Serve as the first point of contact for security incidents, managing breach response, fault troubleshooting, and escalation as required
Maintain and update system configurations including alarm schedules, access permissions, and vendor access protocols
Conduct regular audits of security systems to ensure they are operational, up to date, and aligned with company policy
Source, engage, and manage facilities-related service providers (cleaning, security, waste management, catering, etc)
Review and negotiate contracts to ensure value for money and service quality
Monitor contractor performance against agreed SLAs and KPIs
Support office space planning, moves, and reconfigurations
Manage meeting room and shared space allocation
Support fit-out and refurbishment projects from planning through to completion
Provide regular reporting on space utilisation to inform planning decisions and optimise workplace efficiency
Prepare and own the facilities budget
Support CapEx planning and execution
Track expenditure and identify cost-saving opportunities
Provide regular reporting to senior management on facilities performance and projects
Building Operations & Maintenance
Health, Safety & Compliance
Security
Vendor & Contract Management
Space Management
Budget & Reporting
About You
5+ years of experience in a facilities management or building operations role
Tertiary qualification in Facilities Management, Property, Engineering, or a related field (or equivalent experience)
Sound knowledge of building systems, maintenance practices, and WHS requirements
Proven experience managing contractors and service providers
Strong organisational and problem-solving skills with a hands-on approach
Excellent communication and stakeholder management abilities
Ability to manage competing priorities and respond effectively to urgent issues
Sharp attention to detail - you're right across the detail
Committed to excellence
Experience & Qualifications
Skills & Attributes