Customer Onboarding Manager

SafetyCulture

Sales & Business Development, Customer Service

Manila, Philippines

Posted on Jun 24, 2026

Apply now

Why join us?

We’re a global tech company, just not the kind you’re picturing. Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join.

Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”

People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast.

The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.

This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.

Great work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.

We’re looking for a Scaled Customer Onboarding Manager who will partner with our customers and get quick time to value with SafetyCulture. As a trusted partner, you will be partnering with key customer stakeholders to scale value delivery in their organization aligning with their specific goals and requirements. You work closely with Sales to drive that first AHA moment after contract signature. From here you will educate customers on our platform, features, best practices and provide a level of service that inspires our customers to champion SafetyCulture as early as onboarding.

Our Customer Onboarding Managers are responsible for driving adoption and engagement of SafetyCulture with new customers as they launch the platform in their organization. Your dedication to our mission and customer-centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross-functional teams, with a focus on driving continuous improvement initiatives.

About You:

2-3 years experience working in Customer Success, Customer Education, Onboarding or equivalent

Persuasion and presentation skills, with the ability to communicate up and down an organization

Ability to do customer discovery using SPIN methodology or similar

Passionate about building lasting relationships with customers and colleagues

Highly empathetic. Ability to actively listen, understand customer pain points and take action

Enjoy working in a fast-paced organization & easily adapt to changes in roles and responsibilities

This position is based in the Philippines supporting EMEA-base

Desirable:

Experience working in B2B SaaS

Familiarity with systems such as Salesforce, Vitally, Gainsight, and Tableau

Experience working with Medium-sized to Enterprise customers at scale

Familiarity with project management methodologies such as Agile or Waterfall

How you will spend your time:

You’ll manage a onboard small to medium sized customers via projects in SalesForce, with the objective of quick value realization of SafetyCulture solutions

Partner with your customers to understand their business goals and challenges that translate into strategies understanding and utilizing SafetyCulture

A trusted advisor to key stakeholders to enable the best customer experience possible.

You’ll be a product expert with the ability to advise your customers on SafetyCulture and industry best practices.

Influence the product strategy to drive adoption and retention by being the voice of the customer.

Collaborate with the sales team to identify use case expansion as early as onboarding, including performing product demos and plan efficient trials pre-sales Safetyculture Phil Inc.

Ensure flawless and “warm” handoff from Sales to COM to CSM

Work setup:

Work Setup: Hybrid | 3 days onsite per week for the first 6 months, transitioning to 2 days onsite upon regularization.

Work Hours: EMEA Shift | 2:00 PM to 11:00 PM PHT (Manila Time)

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK.

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.